Return Window

• Mattresses: 100 Days (in-store puchase ONLY; online mattress sales are NOT returnable)
• Pillows: 30 Days
• Bedding: 30 Days
• Toppers: 30 Days (in-store puchase ONLY; online topper sales are NOT returnable)
• Mattress Pads: 30 Days

There are some items that are non-refundable: mattresses and toppers purchased online, foundations, bed frames, adjustable bases, furniture, custom or special-order items, closeouts or discontinued items, floor models or “as is” items, shipping and/or service fees.

Before Requesting an Exchange or Return for Your In-Store Mattress Purchase

1. Customers who purchased a SLEEP365 mattress in-store may request an exchange or return of their initial mattress purchase. Trial periods are only applicable to the original purchaser/owner of the mattress. This exchange/return privilege is limited to one mattress per customer or household. Customers MUST keep their new mattress for a minimum of 30-days before initiating an exchange or return of an eligible mattress. There is no trial period or refund option for your replacement mattress. The law label MUST be intact on the mattress. Mattresses MUST be clean and free from any pests/insects, rips/tears, scuffs, hair, or foreign odors including, but not limited, to perfume, detergent scents, food odors, etc. If the item does not meet these requirements, your return/exchange privilege will be forfeited, and no refund will be given. A $150 pickup service fee will be deducted from any refund/credit.
2. If you wish to exchange or return your mattress, you MUST request a return authorization from SLEEP365® within 100 days of ownership. Please contact the SLEEP365 showroom where you purchased your mattress to initiate an exchange or return.
3. We may need to see photos of your mattress before we authorize an exchange or return to confirm that it is not damaged or in an unsanitary condition.
   

Before Requesting an Exchange or Return for Your In-Store Topper Purchase

1. Customers who purchased a SLEEP365 topper in-store may request an exchange or return of their initial topper purchase. Trial periods are only applicable to the original purchaser/owner of the topper. This exchange/return privilege is limited to one topper per customer or household. There is no trial period or refund option for your replacement topper. The law label MUST be intact on the topper. Toppers MUST be clean and free from any pests/insects, rips/tears, scuffs, hair, or foreign odors including, but not limited, to perfume, detergent scents, food odors, etc. If the item does not meet these requirements, your return/exchange privilege will be forfeited, and no refund will be given.
2. If you wish to exchange or return your topper, you MUST request a return authorization from SLEEP365® within 30 days of ownership. Please contact the SLEEP365 showroom where you purchased your topper to initiate an exchange or return.

How to Process a Return for Pillows or Bedding

1. For any unwanted pillows or bedding, you MUST request an exchange or return authorization within 30 days of purchase, or delivery for online orders. Customers are limited to one return or exchange only (one pillow, one mattress pad/protector, one sheet set, one comforter), and there is no trial period or refund option with your replacement product. Trial periods are only applicable to the original purchaser/owner of the product. Please email your return/exchange request to orders@sleep365.com.
2. The product MUST be in "like new" condition with all original packaging (tote bag, boxes, etc.) and accessory items like pillowcases. Returned items MUST be clean and free from any pests/insects, rips/tears, scuffs, hair, or foreign odors including, but not limited, to perfume, detergent scents, food odors, etc. If the item does not meet these requirements, your return/exchange privilege will be forfeited, and no refund will be given.
3. Please keep the original shipping carton or package to make shipping back to us easy. You will need to provide your own shipping carton or package if you do not keep the original one. Customers are responsible for return shipping charges. SLEEP365® can provide you with a return shipping label for a flat $20 fee OR you may elect to source your own shipping. Return packages should be shipped to 4100 Redwood Hwy, San Rafael CA 94903. Make sure you ship back the item you wish to return within 30 days of the shipping label being sent to you, or from the date of return authorization in order to qualify for a refund/credit.