FREQUENTLY ASKED QUESTIONS
We are always on hand to provide support, before reaching out to our support team why not check our list of most frequently asked questions. Should your answer not be provided please contact us!
Does SLEEP365® sell children’s mattresses?
Any of SLEEP365® mattresses can be used for children or adults.
Does SLEEP365® have any vegan products?
Yes, SLEEP365® offers pillows and bamboo products that are vegan.
Are SLEEP365® mattresses adjustable friendly?
Yes, SLEEP365® mattresses can be used with an adjustable bed base.
Does SLEEP365® recommend a mattress encasement?
SLEEP365® leaves the decision of completely encasing your new mattress to their customers and advice from their allergists.
Does the REVIVE need a mattress pad or protector?
Yes, the RENEW should have either a mattress pad or protector to prevent soiling and to ensure you get the most use.
Does SLEEP365® make mattress toppers?
Yes, SLEEP365® offers Organic Latex and Organic Wool toppers to use on your existing mattress or addition to any of our organic mattresses.
What purpose do mattress toppers serve?
Latex mattress toppers add cushioning and comfort to a firm surface and come in 2" and 3" depths. Wool Mattress Toppers add comfort and a luxurious feel that can be described similiar to using a feather bed topper.
What mattress sizes are availalbe with SLEEP365®?
SLEEP365® mattresses are made to industry standard measurements.
Does SLEEP365 make custom-sized mattresses?
At this time, SLEEP365® does not offer custom build sizes.
What depths are available with SLEEP365® mattresses?
The mattreses range from 10" - 12" depth for both the Organic Hybrid and Organic Latex collections. Our Organic Dream Mattress is 6" (Avail, Twin Only)
Does SLEEP365® have low profile mattresses?
Yes, SLEEP365® offers a 6" All-Latex Dream Mattress offered in Twin Size.
Does SLEEP365® sell bedframes?
Yes, SLEEP365® has a collection of non-toxic, naturally finished wood platform beds made in the USA on our site at www.sleep365.com/furniture. Additional options are available in store includiing platforms with headboards.
What type of bed frame/support is recommended for SLEEP365 mattresses?
Any industry standard sized bed frames including wood, platform, and upholstered bed frames will accomodate any SLEEP365® mattress.Considering the bed frame, there should be no more than 4” apart on the slats. Queen and King sizes MUST have at least (1) center support. If a foundation is necessary (formerly known as box-spring), SLEEP365® offers a wood slatted foundation in 8", 5", and 2" height options (Optional Rubber Wood Legs Available for 8" and 5" eliminating the need for a metal bed support.
Do SLEEP365® mattresses sleep hot?
GOTS certified organic wool batting in the top quilt adds temperature and humidity control to the sleep system for a more temperate sleep experience. Our mattresses contain NO polyester or memory foam that limits breathability.
What SLEEP365® products are best for someone who sleeps cold?
All of our mattresses are made with materials that are temperature regulating.
What are SLEEP365® pillows made of?
Our pillows are made with GOLS Organic Certified Single-Source Latex, Kapok, Organic Wool, and Organic Cotton.
Do SLEEP365 mattresses need a boxspring?
No, we recommend using a wood slatted foundation available on our site. www.sleep365.com/foundations
Can I put a SLEEP365® mattress on a platform bed?
YES! As long as the slats on the platform bed are flat, strong and rigid and are no more than 3” apart. Queen and King sizes MUST have at minimum (1) center support.
Do I need to flip my SLEEP365® mattress?
Where does SLEEP365 deliver?
Currently, we are able to ship all products in the Continental United States.
How much does it cost to ship a SLEEP365 mattress?
There is no charge for shipping the mattress. This does not include full service delivery and setup.
Does SLEEP365 offer white glove delivery?
Yes, this is available throughout the Continental United States for an additional amount.
Will SLEEP365 take away my old mattress?
Yes, this option is available, charges may apply.
How long do I have to wait for my SLEEP365 mattress after ordering?
5-10 business days depending on where the product is being shipped to.
Are SLEEP365® mattresses rolled up in a box?
SLEEP365® mattreses are flat packed, never rolled or vacuum sealed. This method of packing and shipping allows SLEEP365® to use materials that are of the highest standards of mattress building.
Can I sleep on my new SLEEP365® right away?
Yes, you may start using your new SLEEP365® after you outfit the mattress with delicious sheets and comforter.