Warranty, Protection Plans, and Returns

Mattress Warranty

What is the warranty period for your mattresses?

We offer a 10-Year Non-Prorated Warranty on our mattresses. Unlike most other mattress companies, with SLEEP365® you will also receive coverage for accidental damage for 10 years with your purchase (accidental stains, burns, cuts excluding normal wear & tear). View our full warranty page for more detailed information on our 10 year warranty. For exact details of accidental damage coverage, please see the SLEEP365® Protection Plan section on this page for more information.

To whom is the warranty applicable?

Our warranty is only applicable to the original purchaser or owner of the product.

Why do you emphasize a 10-Year Warranty over longer ones?

While 20 or 25-year warranties may sound appealing, they often come with many limitations and exclusions. Realistically, most people purchase a new mattress every 7-10 years, so our warranty aligns more with actual usage and consumer needs.

What is considered 'proper support' for the mattress?

Ensure slatted platform beds/frames have slats no more than 4” apart, which are flat, strong, and rigid. Queen and King size beds should have at least 1 center support leg.

Accessories Warranty

What is your pillow warranty?

SLEEP365® Branded Accessories (pillows, sheets, mattress pads) come with a 1-year non-prorated warranty.

This covers product construction defects only.

Defects or malfunction of zippers are covered unless caused by misuse.

Normal wear and tear, damages from misuse, settling of fiber-filled pillows, aesthetic imperfections, dimension variances, and damage resulting from not following proper care instructions aren't covered.

What is your sheets warranty?

SLEEP365® Branded Accessories (pillows, sheets, mattress pads) come with a 1-year non-prorated warranty.

This covers product construction defects only.

Defects or malfunction of zippers are covered unless caused by misuse.

Normal wear and tear, damages from misuse, settling of fiber-filled pillows, aesthetic imperfections, dimension variances, and damage resulting from not following proper care instructions aren't covered.

What is your mattress pad warranty?

SLEEP365® Branded Accessories (pillows, sheets, mattress pads) come with a 1-year non-prorated warranty.

This covers product construction defects only.

Defects or malfunction of zippers are covered unless caused by misuse.

Normal wear and tear, damages from misuse, settling of fiber-filled pillows, aesthetic imperfections, dimension variances, and damage resulting from not following proper care instructions aren't covered.

What is your toppers warranty?

SLEEP365® Branded toppers come with a 5-year non-prorated warranty.

This covers product construction defects only.

Defects or malfunction of zippers are covered unless caused by misuse.

Normal wear and tear, damages from misuse, settling of fiber-filled pillows, aesthetic imperfections, dimension variances, and damage resulting from not following proper care instructions aren't covered.

What is covered by the accessories warranty for pillows, sheets, mattress pads, and toppers?

This covers product construction defects only.

Defects or malfunction of zippers are covered unless caused by misuse.

Normal wear and tear, damages from misuse, settling of fiber-filled pillows, aesthetic imperfections, and dimension variances aren't covered.

What isn’t covered by the accessories warranty for pillows, sheets, mattress pads, and toppers?

The following is not covered by warranty:

  • Settling resulting in a unique body signature of 1” or less.
  • Indentations >1” due to lack of proper support.Changes in comfort preference.
  • Natural aromas from materials.
  • Allergies or sensitivities.
  • Discoloration of latex layers, mold, mildew, noise, broken edges, abuse/misuse, scuffs, tears, stains, and slight aesthetic variances.
  • Damage resulting from not following proper care instructions.

What if I buy non-SLEEP365® branded products from you?

Those are covered by the original manufacturer’s warranty. Claims should be filed directly with them. For the complete warranty details and any other information, please review our terms and conditions or contact our customer service team.

Foundation Warranty

What is the foundation warranty?

Beginning on the date of purchase, your new SLEEP365® Foundation is covered by a 10-year limited warranty.

This limited foundation warranty extends to the original purchaser of the SLEEP365® Foundation only and is not transferable.

SLEEP365® warrants the foundation against defects in material and workmanship only for a period of 10 years when the foundation is used for its intended purposes as a mattress support in a residential setting.

The foundation must be used with a SLEEP365® mattress for the warranty to be in effect.

This warranty is null and void if the foundation is used in any commercial or rental capacity or to support any other mattress than a SLEEP365® mattress.

View our full warranty page for more detailed information on our warranty.

What is the process for filing a foundation warranty claim?

In the event of a defect in materials or workmanship only, SLEEP365® will replace the defective part(s) at no charge subject to these requirements. 

When filing a warranty claim for your foundation, you must supply SLEEP365® with proof of purchase and evidence of the defect for SLEEP365® to evaluate your claim. Once your claim has been determined to be valid, SLEEP365® will replace the defective part(s) as soon as possible.

All shipping charges will be paid by SLEEP365®.

Your valid foundation warranty claim will NOT extend your original warranty period nor grant you any additional warranty rights.

What is not covered by the foundation warranty?

This warranty does not cover…

  • Normal wear and tear.
  • Scuffs, piling, fading and discoloration or rips and tears in the fabric, stains, burns. Please note that any stains on your foundation will void your warranty.
  • Naturally occurring aromas from new, natural raw materials.
  • Allergies and/or sensitivities.
  • Noise and/or squeaking of foundation components over time.
  • Mold or mildew – as this is a result of your usage and/or your residential environment, NOT the product itself, and is not covered by this warranty.
  • Abuse/misuse resulting from but not limited to jumping, diving or flopping on your sleep system, extreme flexion of the foundation beyond the foundation’s capability.
  • Damage resulting from failure to properly follow all care instructions.
  • Slight imperfections or inconsistencies of the final tailoring and/or aesthetic appearance, as your foundation is individually crafted so slight variances may occur.
  • Slight variations in exact dimensions.

Adjustable Bases Warranty

What is the Guardsman adjustable bases protection plan?

The Guardsman adjustable bases protection plan extends the original manufacturer’s warranty for parts and labor for 10 years. See the SLEEP365® Protection Plan section below for more information.

What is the Standard adjustable base manufacturer's limited warranty?

Standard: 15 year Manufacturer’s Limited Warranty

  • Year 1: parts, shipping, labor
  • Years 2-5: parts only
  • Years 6-15: prorated replacement cost for parts associated with the frame, deck, legs and hardware only, electronics and motors excluded.

In addition to the manufacturer’s warranty, the purchase of any adjustable base from SLEEP365 includes additional protection extending the original manufacturer’s warranty for parts and labor for 10 years. See the SLEEP365 Protection Plan section below for more information.

What is the Premium adjustable base manufacturer's limited warranty?

Premium: 20 year Manufacturer’s Limited Warranty

  • Year 1: parts, shipping, labor
  • Years 2-5: parts only
  • Years 6-15: prorated replacement cost for parts associated with the frame, deck, legs and hardware only, electronics and motors excluded.

In addition to the manufacturer’s warranty, the purchase of any adjustable base from SLEEP365 includes additional protection extending the original manufacturer’s warranty for parts and labor for 10 years. See the SLEEP365 Protection Plan section below for more information.

What is the Luxury adjustable base manufacturer's limited warranty?

Luxury: 20 year Manufacturer’s Limited Warranty

  • Year 1: parts, shipping, labor
  • Years 2-5: parts only
  • Years 6-15: prorated replacement cost for parts associated with the frame, deck, legs and hardware only, electronics and motors excluded.

In addition to the manufacturer’s warranty, the purchase of any adjustable base from SLEEP365 includes additional protection extending the original manufacturer’s warranty for parts and labor for 10 years. See the SLEEP365 Protection Plan section below for more information.

Proper Care Instructions

How do your organic mattresses compare to traditional, synthetic ones?

Our organic mattresses are built to perform and last much better over time than traditional, synthetic mattresses.

What tips do you recommend for proper mattress care?

Rotate your mattress or topper every 6 months.

Ensure proper ventilation; avoid placing directly on the floor.

Don't saturate with water or use chemical cleaners.

Use a mattress pad and wash regularly.

Do not jump, dive or flop on your mattress.

Do not sit for prolonged periods on the edges of your mattress.

How should I clean my mattress or topper?

Spot clean only - do not saturate your mattress or topper with water, and avoid using soaps, solvents, or chemical cleaners. These can damage the raw materials of your mattress or topper. Instead, use a high-quality mattress pad or protector to keep your mattress sanitary. If your mattress becomes stained, it will void your warranty.

SLEEP365® Protection Plan

Mattress Protection Plan Details

The purchase of any SLEEP365® brand mattress includes 10 Year Complete Mattress Protection Plan coverage furnished by Guardsman®. This plan is valued at $100. The plan service agreement and details will be furnished to customer via e-mail. To file a claim for service under the plan, customer must contact Guardsman®. Guardsman® is the sole governor of the plan. Any and all decisions regarding claims for service are made strictly by Guardsman®. JBRP Lifestyles LLC DBA SLEEP365® has no bearing on the claims process, service providers, services performed, or ultimate outcomes of claims or services rendered.

Adjustable Bed Base Protection Plan Details

The purchase of any adjustable bed base includes 10 Year Complete Adjustable Bed Base Protection Plan coverage furnished by Guardsman®. This plan is valued at $150. The plan service agreement and details will be furnished to customer via e-mail. To file a claim for service under the plan, customer must contact Guardsman®. Guardsman® is the sole governor of the plan. Any and all decisions regarding claims for service are made strictly by Guardsman®. JBRP Lifestyles LLC DBA SLEEP365® has no bearing on the claims process, service providers, services performed, or ultimate outcomes of claims or services rendered.

What is the benefit of a protection plan?

These protection plans are an integral part of your purchase with SLEEP365®, providing you with peace of mind for your investment.

Return Policy

What is the return policy (sleep trial) for your mattresses?

We offer a 100-Night Trial to allow you to test and enjoy your mattress. Customers must keep their new mattress (or mattresses, for multiple purchases) for a minimum of 30-days before initiating a return of an eligible mattress. For detailed information about our return policy and how to process a return, please see here.

How do I process a return?

To process a return, please see our full return processing page here.

What is the toppers/accessories return policy?

The return policy for toppers and accessories is 30 days. Product must be in like-new condition without soiling, tearing, or any other defects.

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